RETURNS POLICY

We want you to be fully satisfied with your purchase.

Last updated: April 2023 

RETURN PERIOD

• United States: 30 days from delivery
• European Union: 14 days withdrawal right (as per EU law)

ELIGIBILITY

• Unused and in original condition
• Original packaging included
• Proof of purchase required

NON-RETURNABLE ITEMS

• Final sale items
• Gift cards

HOW TO RETURN

Contact us at info@kousyn.com with your order number.

Important: Return shipping costs may be the responsibility of the customer unless the item is defective.

REFUNDS

Refunds are processed within 5–10 business days after receiving the returned item.

EU RIGHT OF WITHDRAWAL

EU customers have the right to withdraw within 14 days without giving any reason.

CONTACT

Email: info@kousyn.com