Privacy Policy

Last updated: August 3, 2026

This Privacy Policy explains how KOUSYN collects, uses, discloses and protects personal information when you visit kousyn.com, create an account, place an order, contact us, subscribe to marketing or otherwise interact with our services.

Who We Are

KOUSYN is the controller or business responsible for the personal information described in this policy, except where a service provider acts independently under its own privacy notice. Privacy questions and rights requests may be sent to info@kousyn.com.

Information We Collect

Information You Provide

• Contact information, including name, email address and telephone number.
• Billing, delivery and account information.
• Order details, selected products, returns and customer-service communications.
• Marketing preferences, survey responses, reviews and other information you choose to provide.
• Identity or transaction-verification information reasonably required to prevent fraud or respond to a rights request.

Payment Information

Payments are processed by third-party payment providers such as PayPal or Stripe where available. KOUSYN generally receives transaction status, payment method type and limited billing information rather than the full payment-card number. Payment providers process information under their own privacy notices.

Information Collected Automatically

• IP address, device type, browser, operating system, language and approximate location derived from IP.
• Pages viewed, links selected, referring pages, session activity and interaction with site features.
• Cookie identifiers, shopping-cart data, login state, security events and diagnostic information.

How We Use Personal Information

• To operate the website, maintain shopping carts and accounts, process payments and fulfil orders.
• To provide delivery updates, customer support, returns, refunds and fraud prevention.
• To maintain security, detect misuse, enforce our terms and protect customers and KOUSYN.
• To comply with tax, accounting, customs, consumer-protection and other legal obligations.
• To analyse and improve products, website performance and customer experience.
• To send marketing communications where you have consented or where otherwise permitted by law.

Legal Bases for Processing

Where laws such as the UK GDPR or EU GDPR apply, we process personal information when necessary to perform a contract with you, comply with a legal obligation, pursue legitimate interests that are not overridden by your rights, or act with your consent. You may withdraw consent at any time, but withdrawal does not affect earlier lawful processing.

Cookies and Similar Technologies

We use essential cookies for functions such as security, account login, shopping carts and checkout. With consent where required, we may also use analytics, preference and advertising technologies to understand site use and measure communications. You can manage non-essential cookies through the site’s cookie controls and adjust browser settings. Disabling essential cookies may prevent parts of the store from working.

How We Disclose Information

We disclose information only as reasonably necessary for the purposes described in this policy, including to:

• Payment processors, banks and fraud-prevention providers.
• Warehouses, fulfilment partners, carriers, customs agents and delivery providers.
• Website hosting, security, email, customer-support, analytics and technical service providers.
• Professional advisers, insurers, auditors, regulators, courts or law-enforcement authorities where legally required or reasonably necessary.
• A buyer, investor or successor in connection with a proposed or completed business transaction, subject to appropriate safeguards.

Service providers are expected to use personal information only for authorised services or as otherwise permitted by law. Some providers, such as payment companies and carriers, may also act as independent controllers for their own legal and operational purposes.

International Data Transfers

Because KOUSYN serves customers internationally and uses global service providers, personal information may be processed outside your country. Where required, we use recognised transfer mechanisms or other appropriate safeguards. Different countries may provide different levels of privacy protection.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including order fulfilment, customer support, fraud prevention, dispute resolution and legal, tax or accounting requirements. Retention periods vary by data type and applicable law. Information may be deleted or anonymised when it is no longer required.

Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information. No online system or transmission is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and notifying us of suspected unauthorised use.

Your Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability or restriction of personal information; object to certain processing; withdraw consent; opt out of marketing; or complain to a privacy regulator. Some rights are subject to legal exceptions.

To submit a request, email info@kousyn.com. We may request information reasonably necessary to verify identity, authority and the scope of the request. We will not discriminate against you for exercising a privacy right.

Marketing Choices

You may unsubscribe from marketing emails using the link in the message or by contacting us. You may still receive non-marketing messages concerning orders, security, legal notices or customer-service requests.

United States Privacy Disclosures

KOUSYN does not sell personal information for money. Some uses of analytics or advertising technologies may be considered a sale, sharing or targeted advertising under certain US state laws. Where those laws apply, you may use available cookie controls or contact us to exercise an applicable opt-out right. We do not knowingly sell or share personal information of children.

Children’s Privacy

The website is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided personal information, contact us so that we can review and take appropriate action.

Third-Party Links

The website may link to services we do not control. Their privacy practices are governed by their own notices, and you should review those notices before providing personal information.

Changes to This Policy

We may update this policy to reflect changes in our services, providers or legal obligations. The updated version will be posted here with a revised date. Material changes will be communicated where required by law.

Contact

For privacy questions or rights requests, email info@kousyn.com.