FAQ

Last updated: April 2023 

ORDERS

Orders can be modified or canceled within 12 hours of placement. After that, processing begins and changes may not be possible.

Once shipped, you will receive a tracking link via email.

SHIPPING

Yes, we ship to North America and Europe. Shipping times vary by region.

EU orders may be subject to VAT and import duties depending on local regulations.

RETURNS

We accept returns within 14 days (EU) and 30 days (US) of delivery.

Contact our support team with your order number to initiate a return.

STILL NEED HELP?

Contact us at info@kousyn.com

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