PRIVACY POLICY

Last updated: April 2023 

1. Overview

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect personal information you provide directly to us, including:

• Name
• Email address
• Billing and shipping address
• Payment information (processed securely via third-party providers)
• Order history and customer support messages
• Device and browser information (for analytics and security)

3. How We Use Your Information

Your information is used for the following purposes:

• Processing and fulfilling orders
• Providing customer support
• Sending order updates and transactional emails
• Improving website performance and user experience
• Marketing communications (only with your consent)

4. Cookies

We use cookies to enable website functionality, analyze traffic, and improve user experience. You can disable cookies at any time in your browser settings.

5. Third-Party Services

We use trusted third-party services such as payment processors, shipping providers, and analytics platforms. These providers only access the data necessary to perform their services.

6. Data Sharing

We do not sell your personal data. We only share information when required to:

• Process payments securely
• Ship your orders
• Comply with legal obligations

7. Data Security

We implement reasonable security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Data Retention

We retain your personal information only as long as necessary to fulfill orders, provide services, and comply with legal obligations.

9. Your Rights

Depending on your location, including the United States, Canada, the United Kingdom, and the European Union, you may have rights over your personal data.

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Withdraw marketing consent at any time

To exercise your rights, contact us at info@kousyn.com. We may need to verify your identity before processing requests.

10. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@kousyn.com