SHIPPING POLICY

Last updated: August 13, 2026

This Shipping Policy explains where KOUSYN ships, how orders are processed and delivered, and how shipping charges, tracking, customs, address issues, refused parcels and delivery problems are handled. By placing an order, you agree to the terms below. Nothing in this policy limits any mandatory consumer rights available under applicable law.

Shipping Destinations

KOUSYN currently ships to the following destinations:

• United States
• Canada

Available shipping methods are determined by the delivery address entered at checkout. Some remote areas, islands, military addresses, PO boxes or restricted locations may not be serviceable by our carriers. If we cannot ship to the address provided, we will contact you before dispatch and offer an alternative where available or cancel and refund the affected order.

Order Processing

Processing times are stated on the relevant product page. Processing begins after payment has been successfully authorised and the order has been accepted. Orders placed on weekends or public holidays begin processing on the next business day.

Orders containing products with different processing times may be dispatched according to the longest stated processing time unless we confirm separate shipment. During launches, promotions or unusually high order volumes, processing may take longer. If a material delay occurs before dispatch, we will contact you using the email address provided with the order.

Estimated Delivery

Estimated delivery times are stated on the relevant product page and begin after the order has been dispatched, not on the date the order was placed. Business days exclude weekends and public holidays.

Delivery estimates are provided in good faith but are not guaranteed delivery dates. Customs inspections, carrier capacity, severe weather, public holidays, strikes, local restrictions and other events outside our reasonable control may cause delays. Where applicable law gives you rights or remedies for delayed delivery, those rights remain unaffected.

Shipping Charges and Free Shipping

Available shipping methods and charges are calculated for the delivery destination and shown at checkout before payment. Shipping charges may vary by country, region, order contents, service level and carrier availability.

Where offered, free standard shipping applies when the merchandise subtotal is at least USD $149 before coupon discounts and before shipping charges. Any different threshold or promotional condition displayed at checkout will apply to that order. Free standard shipping does not include optional expedited services. Import duties and customs clearance charges are handled as described below.

Tracking

When tracking is available, a shipping confirmation email containing the tracking number or tracking link will be sent after dispatch. Tracking information may take several business days to update after the carrier receives the parcel.

Customers are responsible for monitoring tracking updates and responding promptly to carrier requests concerning delivery, customs clearance or collection. If tracking shows a delivery problem, please contact the carrier first and then contact KOUSYN if further assistance is required.

Customs, Import Duties, Sales Tax, GST/HST and Other Charges

Orders shipped to the United States and Canada are generally delivered with applicable import duties and customs clearance charges included in the amount shown at checkout. Customers should not normally be required to pay additional import charges upon delivery. If a duties-paid service is unavailable for a particular order or destination, KOUSYN will notify the customer before dispatch and provide the option to accept the applicable charges or cancel and receive a refund for the affected order.

Any sales tax, GST/HST or similar tax that KOUSYN is legally required to collect will be calculated and displayed separately at checkout before payment. If a carrier unexpectedly requests payment of import charges for an order sent on a duties-paid basis, please contact KOUSYN before making payment so that we can investigate. Customers remain responsible for providing any information reasonably requested for customs clearance. Customs processing may delay delivery.

Address Accuracy and Order Changes

Please review the recipient name, street address, apartment or unit number, city, region, postal code, telephone number and email address before submitting an order. Customers are responsible for providing a complete and deliverable address.

If an address correction is required, contact info@kousyn.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched. Additional carrier, redelivery, return or reshipment charges caused by an incomplete or incorrect customer-provided address may be charged to the customer to the extent permitted by law.

If a parcel is confirmed as delivered to the address supplied with the order, KOUSYN may be unable to provide a free replacement or refund solely because the address was entered incorrectly. This does not affect claims involving carrier error or rights that cannot legally be excluded.

Delivery Attempts, Unclaimed and Refused Parcels

The carrier may attempt delivery, leave collection instructions or hold a parcel at a local facility. Customers are responsible for arranging redelivery or collection within the carrier’s stated period.

If a parcel is refused, remains unclaimed, cannot clear customs because the recipient does not provide required information, or is returned because of a customer-provided address issue, any refund will be considered after the parcel is received and inspected. Original shipping charges, return shipping charges, carrier fees, customs charges and other non-recoverable costs may be deducted from the refund to the extent permitted by applicable law. If the parcel is not returned to us, a refund may not be available except where required by law.

Lost, Damaged or Incorrect Parcels

If a parcel appears lost, arrives damaged or contains an incorrect item, contact info@kousyn.com promptly with your order number, photographs and any relevant carrier information. Please retain the product, packaging and shipping label while the matter is reviewed.

We may ask you to cooperate with a carrier investigation. KOUSYN will provide an appropriate remedy for verified loss, transit damage or fulfilment error in accordance with applicable law. A request to notify us promptly does not reduce any mandatory statutory rights.

Separate Shipments

Items in the same order may occasionally be dispatched separately due to product availability, packaging requirements or carrier limitations. Where tracking is available, separate tracking details will be provided for each shipment. You will not be charged an additional shipping fee solely because we choose to split an order after it is placed.

Policy Updates

We may update this Shipping Policy when our destinations, carriers, services or legal obligations change. The version that applies to an order is the version available when the order is placed, except where a change is required by law.

Contact

For shipping questions, contact info@kousyn.com. Please include your order number when asking about an existing order.